Refund policy

We promise to provide unconditional return and exchange service within 14 days, the following is a detailed description of the return and exchange:

No questions asked

You can request a return or exchange within 14 days of receiving the item, and you do not need to provide any reason as required by law.

Return & Exchange Conditions

The item must be unused, in its complete packaging and all accompanying items (e.g. accessories, instructions, etc.), and undamaged.

Return and Exchange Process

Submit an application: Submit a return or exchange request through customer service email or phone and provide relevant order information.

Confirm the return address: We will provide you with the return address and detailed instructions within 36 hours.

Returning the item: Make sure the item is in good condition and choose a tracking service to send it back.

Merchandise Inspection & Refunds: Merchandise will be inspected within 7 business days, and eligible returns will be processed within 14 days.

Return shipping costs

If there is no quality problem with the product, you will be responsible for the return shipping fee.

Refund processing

Eligible items will be refunded to your payment account within 14 days.

Not applicable products

Products that have been opened or used;

Items that cannot be returned or exchanged for health and safety reasons